Frequently Asked Questions
Should you have more questions, please do not hesitate to contact us any time! We are working 24/7 for you.
Who can play at BoVegas casino?
Anyone who is of legal age (18+) is allowed to play at BoVegas Casino. Please note that at BoVegas Casino we cannot accept player from the following jurisdictions: Azerbaijan, Belarus, China, Costa Rica, Georgia, Germany, Hungary, India, Indonesia, Israel, Lithuania, Malaysia, Nigeria, Poland, Romania, Russia, Ukraine, the United Kingdom, and Netherlands Antilles (including Aruba, Curacao, Sint Maarten, Bonaire, Sint Eustatius, and Saba).
Can I have more than one account?
BoVegas Casino allows only one active account per person in the Сasino. Сreating more than one account can result in winnings being voided and all the accounts being terminated.
Can my partner/family member also create an account?
Family Members/Partners/Relatives are allowed to create their own accounts as long as they comply with the Casino Terms & Conditions:
- each customer should use their own credit/debit card for placing the deposits
- upon registering the accounts, Family Members/Partners/Relatives will be required to verify their profiles with copies of their IDs (Passports/Driving Licenses). The documents should be submitted to [email protected] with a prior consulting casino customer support representative.
I can't login into my account. Why is that?
There are a couple of reasons why you would not be able to log in. The most common login issue is incorrect login or password. Please note that passwords are case sensitive, so please make sure the CAPS Lock key on your device is not active. If you are positive that you are entering the correct information, please contact Customer Support via Live Chat or over the phone for assistance.
How do I change personal info on my account?
Unfortunately, there's no technical possibility to change personal profile data on a player's gaming account. In case any info needs to be changed/updated – please contact Customer Service for assistance.
How do I look up my personal info on the account?
Mobile users: In order to look up your profile info, please proceed to the Menu -> click Settings to see Personal Details.
For PC users: In order to look up your profile info, please proceed to the Deposit -> click Profile tab to see Personal Details in the Settings.
How do I look up my account history (bonuses, deposits, withdrawals)?
Mobile users: In order to look up your account history, please proceed to the Menu -> click History -> select My Bets, My Payments, My Transactions, or My Bonuses to see the respective history details.
For PC users: In order to look up your account history, please proceed to the Deposit -> click History tab -> select My Bets, My Payments, My Transactions, or My Bonuses to see the respective history details.
How do I change my password?
Mobile users: In order to look up your profile info, please proceed to the Menu -> click Settings to see the Change Password option.
For PC users: In order to look up your profile info, please proceed to the Deposit -> click Profile tab to see the Change Password option in Settings.
How do I recover my password?
In case, you forgot the password, you can press 'Forgot password?' link available in the login form. Please check your mailbox to find the email with the Password Reset (Recovery) instructions. You should look for the subject line starting with 'Password recovery request at BoVegas'. If you cannot find the email or need any assistance with it, please feel free to contact our support team.
